2024-03-29T08:50:50Z
https://nagoya.repo.nii.ac.jp/oai
oai:nagoya.repo.nii.ac.jp:00010293
2023-01-16T03:56:10Z
659:1125:1126
OUTPATIENT APPOINTMENT SCHEDULING IN A MULTI FACILITY SYSTEM
Wijewickrama, Athula
Takakuwa, Soemon
open access
Copyright © 2008 IEEE. Reprinted from Winter Simulation Conference, 2008. WSC 2008, p.1563-1571. This material is posted here with permission of the IEEE. Such permission of the IEEE does not in any way imply IEEE endorsement of any of Nagoya University’s products or services. Internal or personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution must be obtained from the IEEE by writing to pubs-permissions@ieee.org.
This study evaluates appointment systems used in hospitals by incorporating appointment rules and patient characteristics. Using an experiment unit at an internal medicine department of a large outpatient ward in Nagoya university hospital, a number of prevailing assumptions were relaxed, and twenty-five appointment systems were developed combining five appointment rules with five patient sequences. These appointment systems were evaluated under two different environments namely no-show and patient punctuality, with each of the two-levels totaling one-hundred different environments. A best appointment system is capable of identifying the problems in terms of both patient waiting time and doctor idle time.
IEEE
2008-12
eng
journal article
VoR
http://hdl.handle.net/2237/12113
https://nagoya.repo.nii.ac.jp/records/10293
https://doi.org/10.1109/WSC.2008.4736238
Winter Simulation Conference (WSC 2008)
1563
1571
https://nagoya.repo.nii.ac.jp/record/10293/files/191Athula_Takakuwa_2008_WSC2008.pdf
application/pdf
776.7 kB
2018-02-20