2024-03-28T09:32:16Z
https://nagoya.repo.nii.ac.jp/oai
oai:nagoya.repo.nii.ac.jp:00014337
2023-01-27T04:16:13Z
608:609:610:1389
An Output-focused Perspective on Social Performance Management in Microfinance : The Case of ASA Bangladesh
MacDonald, Brian
87684
2012-03-28
Recent concerns about commercialization in the microfinance industry have spurred the development of social performance management, a process to ensure that an organization's efforts remain connected to its social aims. However much social performance management literature has focused on organizational intents, actions and impacts, with less attention given to examining the outputs produced by an organization and their resulting value for clients. This article proposes a focused approach for examining outputs through operationalizing Schreiner's (2002) aspects of outreach theoretical framework. The case of ASA Bangladesh, a highly commercialized microfinance NGO, is then examined from this perspective. Findings indicate that although ASA's performance is generating significant social well-being in line with the organization's aims, its creation of customer value is constrained by its commercialized approach. This suggests social performance fulfillment occurs by degrees and that trade-offs can arise when MFIs prioritize certain aspects of outreach over others.
departmental bulletin paper
名古屋大学大学院国際開発研究科
2012-03-28
国際開発研究フォーラム
41
89
109
Forum of International Development Studies
2189-9126
1341-3732
eng