@article{oai:nagoya.repo.nii.ac.jp:02003817,
 author = {犬塚, 篤 and INUZUKA, Atsushi},
 issue = {1-2},
 journal = {経済科学, The Economic Science},
 month = {Sep},
 note = {A new way of identifying “wrong” customers, the customer tolerance analysis, was proposed. In this paper, the tolerance was estimated by subtracting customer’s evaluation of service functions from satisfaction of those. The concept was validated in two ways: individual stability and construct validity. The former was to confirm the fact that customer tolerance was not affected by user experience and/or service providers. The latter was to see if customer tolerance resulted in positive attitudinal consequences. With a survey data targeted at business hotel users, the author roughly confirmed both the stability and the estimated consequences.},
 pages = {1--9},
 title = {顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証},
 volume = {70},
 year = {2022}
}