{"created":"2022-09-30T02:20:56.790785+00:00","id":2003817,"links":{},"metadata":{"_buckets":{"deposit":"fd03c391-2670-446a-b5b3-7407c880e4b5"},"_deposit":{"id":"2003817","owners":[1],"pid":{"revision_id":0,"type":"depid","value":"2003817"},"status":"published"},"_oai":{"id":"oai:nagoya.repo.nii.ac.jp:02003817","sets":["659:853:854:1664502609587"]},"author_link":[],"control_number":"2003817","item_1615768549627":{"attribute_name":"出版タイプ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_1615768833594":{"attribute_name":"助成情報","attribute_value_mlt":[{"subitem_award_numbers":{"subitem_award_number":"18H00884","subitem_award_uri":"https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-18H00884/"},"subitem_award_titles":[{"subitem_award_title":"サービスの生産性向上に関する基礎原理の探求","subitem_award_title_language":"ja"}],"subitem_funder_identifiers":{"subitem_funder_identifier":"https://doi.org/10.13039/501100001691","subitem_funder_identifier_type":"Crossref Funder"},"subitem_funder_names":[{"subitem_funder_name":"日本学術振興会","subitem_funder_name_language":"ja"},{"subitem_funder_name":"Japan Society for the Promotion of Science","subitem_funder_name_language":"en"}]}]},"item_9_alternative_title_19":{"attribute_name":"その他のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"A Proposal of Customer Tolerance Analysis : Validity Tests in the Context of Hotel Service","subitem_alternative_title_language":"en"}]},"item_9_biblio_info_6":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-09","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1-2","bibliographicPageEnd":"9","bibliographicPageStart":"1","bibliographicVolumeNumber":"70","bibliographic_titles":[{"bibliographic_title":"経済科学","bibliographic_titleLang":"ja"},{"bibliographic_title":"The Economic Science","bibliographic_titleLang":"en"}]}]},"item_9_description_4":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"A new way of identifying “wrong” customers, the customer tolerance analysis, was proposed. In this paper, the tolerance was estimated by subtracting customer’s evaluation of service functions from satisfaction of those. The concept was validated in two ways: individual stability and construct validity. The former was to confirm the fact that customer tolerance was not affected by user experience and/or service providers. The latter was to see if customer tolerance resulted in positive attitudinal consequences. With a survey data targeted at business hotel users, the author roughly confirmed both the stability and the estimated consequences.","subitem_description_language":"en","subitem_description_type":"Abstract"}]},"item_9_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.18999/ecos.70.1-2.1","subitem_identifier_reg_type":"JaLC"}]},"item_9_publisher_32":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"名古屋大学大学院経済学研究科","subitem_publisher_language":"ja"},{"subitem_publisher":"Graduate School of Economics Nagoya University","subitem_publisher_language":"en"}]},"item_9_source_id_7":{"attribute_name":"収録物識別子","attribute_value_mlt":[{"subitem_source_identifier":"0022-9725","subitem_source_identifier_type":"PISSN"},{"subitem_source_identifier":"2434-5741","subitem_source_identifier_type":"EISSN"}]},"item_access_right":{"attribute_name":"アクセス権","attribute_value_mlt":[{"subitem_access_right":"open access","subitem_access_right_uri":"http://purl.org/coar/access_right/c_abf2"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"犬塚, 篤","creatorNameLang":"ja"},{"creatorName":"INUZUKA, Atsushi","creatorNameLang":"en"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2022-09-30"}],"displaytype":"detail","filename":"ecos_70_1-2_1.pdf","filesize":[{"value":"1.2 MB"}],"format":"application/pdf","mimetype":"application/pdf","url":{"objectType":"fulltext","url":"https://nagoya.repo.nii.ac.jp/record/2003817/files/ecos_70_1-2_1.pdf"},"version_id":"eb726349-2ba5-49d3-84ce-ed78331dad70"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"tolerance analysis","subitem_subject_scheme":"Other"},{"subitem_subject":"satisfaction","subitem_subject_scheme":"Other"},{"subitem_subject":"importance-performance analysis","subitem_subject_scheme":"Other"},{"subitem_subject":"business hotel chain","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証","subitem_title_language":"ja"}]},"item_type_id":"40001","owner":"1","path":["1664502609587"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2022-09-30"},"publish_date":"2022-09-30","publish_status":"0","recid":"2003817","relation_version_is_last":true,"title":["顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証"],"weko_creator_id":"1","weko_shared_id":-1},"updated":"2023-01-17T06:35:04.115081+00:00"}