| アイテムタイプ |
itemtype_ver1(1) |
| 公開日 |
2024-11-28 |
| タイトル |
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|
タイトル |
Operator Enjoyment in Teleoperation of Customer Service Robots: Interface Design Guidelines from a Field Study |
|
言語 |
en |
| 著者 |
Uetake, Manato
Iwasaki, Masaya
Kubota, Tomonori
Baba, Jun
Sato, Satoshi
Ogawa, Kohei
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| アクセス権 |
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|
アクセス権 |
open access |
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アクセス権URI |
http://purl.org/coar/access_right/c_abf2 |
| 内容記述 |
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|
内容記述タイプ |
Abstract |
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内容記述 |
Various customer service robots’ teleoperation interfaces (I/Fs) have been developed for human-robot collaboration. However, a previous study has indicated a lack of operator enjoyment. This study aims to design an I/F that elicits operator enjoyment and identifies the factors that contribute to this enjoyment. We developed two I/Fs: a high degree of freedom I/F and a gradual flexibility degree of freedom I/F based on gamification to elicit operator enjoyment. Using these I/Fs, we conducted a field study in a real shopping mall to investigate the operators’ experiences. As a result, the operators in this experiment greatly enjoyed using our I/Fs. The results showed that our I/Fs could elicit operator enjoyment with the following three I/F factors suggested as potentially important design guidelines: ease of use through anonymity, moderate restriction of freedom, and sharing experiences with a group of operators. |
|
言語 |
en |
| 内容記述 |
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内容記述タイプ |
Other |
|
内容記述 |
HAI '24: International Conference on Human-Agent Interaction (Swansea United Kingdom, November 24 - 27, 2024) |
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言語 |
en |
| 出版者 |
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出版者 |
Association for Computing Machinery |
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言語 |
en |
| 言語 |
|
|
言語 |
eng |
| 資源タイプ |
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資源タイプresource |
http://purl.org/coar/resource_type/c_5794 |
|
タイプ |
conference paper |
| 出版タイプ |
|
|
出版タイプ |
AM |
|
出版タイプResource |
http://purl.org/coar/version/c_ab4af688f83e57aa |
| 関連情報 |
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|
関連タイプ |
isVersionOf |
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|
識別子タイプ |
DOI |
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|
関連識別子 |
https://doi.org/10.1145/3687272.3690883 |
| 関連情報 |
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|
関連タイプ |
isPartOf |
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|
識別子タイプ |
ISBN |
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|
関連識別子 |
979-8-4007-1178-7 |
| 書誌情報 |
en : HAI '24: Proceedings of the 12th International Conference on Human-Agent Interaction
p. 364-366,
発行日 2024-11-24
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Uetake_et_al_2024_Operator_Enjoyment_in_Teleoperation_of_Customer_Service_Robots.pdf (1.2 MB)
