{"created":"2021-03-01T06:29:01.453687+00:00","id":21361,"links":{},"metadata":{"_buckets":{"deposit":"99eda560-29c2-4159-bc46-cdb47613d8cf"},"_deposit":{"id":"21361","owners":[],"pid":{"revision_id":0,"type":"depid","value":"21361"},"status":"published"},"_oai":{"id":"oai:nagoya.repo.nii.ac.jp:00021361"},"item_10_alternative_title_19":{"attribute_name":"\u305d\u306e\u4ed6\u306e\u8a00\u8a9e\u306e\u30bf\u30a4\u30c8\u30eb","attribute_value_mlt":[{"subitem_alternative_title":"How Does a Clerk Increase Customers' Satisfaction ? : A Field Survey in a Belgian Beer Retailing Store"}]},"item_10_biblio_info_6":{"attribute_name":"\u66f8\u8a8c\u60c5\u5831","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2014-01","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"426","bibliographicPageEnd":"164","bibliographicPageStart":"161","bibliographicVolumeNumber":"113","bibliographic_titles":[{"bibliographic_title":"\u96fb\u5b50\u60c5\u5831\u901a\u4fe1\u5b66\u4f1a\u6280\u8853\u7814\u7a76\u5831\u544a. HCS, \u30d2\u30e5\u30fc\u30de\u30f3\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u57fa\u790e"}]}]},"item_10_description_4":{"attribute_name":"\u6284\u9332","attribute_value_mlt":[{"subitem_description":"\u672c\u7814\u7a76\u3067\u306f,\u30d9\u30eb\u30ae\u30fc\u30d3\u30fc\u30eb\u5c0f\u58f2\u5e97\u306b\u304a\u3044\u3066\u30d5\u30a3\u30fc\u30eb\u30c9\u8abf\u67fb\u3092\u5b9f\u65bd\u3057,\u300c\u76ee\u5f53\u3066\u306e\u5546\u54c1\u304c\u306a\u3044\u300d\u3068\u3044\u3046\u72b6\u6cc1\u306b\u906d\u9047\u3057\u305f\u5ba2\u306b\u5bfe\u3057\u3066,\u5e97\u54e1\u304c\u3069\u306e\u3088\u3046\u306a\u50cd\u304d\u304b\u3051\u3092\u884c\u3044,\u5225\u306e\u5546\u54c1\u3078\u306e\u8208\u5473\u3092\u559a\u8d77\u3057,\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u691c\u8a0e\u3092\u884c\u3063\u305f\u3002\u8a18\u9332\u3055\u308c\u305f\u5e97\u54e1\u3068\u7814\u7a76\u53c2\u52a0\u8005\u306e\u4f1a\u8a71\u3092\u3082\u3068\u306b,\u5e97\u54e1\u306e\u50cd\u304d\u304b\u3051\u3092\u5206\u985e\u3057\u305f\u3068\u3053\u308d,\u300c\u305a\u3089\u3057\u300d\u300c\u7d44\u307f\u5408\u308f\u305b\u300d\u300c\u7570\u30ab\u30c6\u30b4\u30ea\u5546\u54c1\u306e\u63d0\u6848\u300d\u300c\u540c\u30ab\u30c6\u30b4\u30ea\u5546\u54c1\u306e\u63d0\u6848\u300d\u306e4\u30bf\u30a4\u30d7\u304c\u898b\u51fa\u3055\u308c\u305f\u3002\u307e\u305f,\u50cd\u304d\u304b\u3051\u30bf\u30a4\u30d7\u3068\u8cb7\u3044\u7269\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u9023\u306b\u3064\u3044\u3066\u3082\u691c\u8a0e\u3057\u305f\u3068\u3053\u308d,\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u7fa4\u3067\u306f,\u300c\u305a\u3089\u3057\u300d\u30bf\u30a4\u30d7\u306e\u50cd\u304d\u304b\u3051\u304c\u3088\u308a\u591a\u304f\u306a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u3068\u306a\u3063\u305f\u3002In the present study, we conducted a field survey in order to investigate how a clerk increase customers' satisfaction when the customers could not find their target item in the store. We classified the interactions between the clerk and the participants into the four types: Analogical modification, combination, suggestion items from different categories and suggestion items within the same category. The result showed that the clerk did analogical modification more often to the customers in the high satisfaction group than those in the low satisfaction group.","subitem_description_type":"Abstract"}]},"item_10_identifier_60":{"attribute_name":"URI","attribute_value_mlt":[{"subitem_identifier_type":"URI","subitem_identifier_uri":"http://ci.nii.ac.jp/naid/110009837941/"},{"subitem_identifier_type":"HDL","subitem_identifier_uri":"http://hdl.handle.net/2237/23505"}]},"item_10_publisher_32":{"attribute_name":"\u51fa\u7248\u8005","attribute_value_mlt":[{"subitem_publisher":"\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u96fb\u5b50\u60c5\u5831\u901a\u4fe1\u5b66\u4f1a"}]},"item_10_relation_40":{"attribute_name":"\u30b7\u30ea\u30fc\u30ba","attribute_value_mlt":[{"subitem_relation_name":[{"subitem_relation_name_text":"IEICE Technical Report;HCS2013-98"}]}]},"item_10_rights_12":{"attribute_name":"\u6a29\u5229","attribute_value_mlt":[{"subitem_rights":"(c)\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u96fb\u5b50\u60c5\u5831\u901a\u4fe1\u5b66\u4f1a \u672c\u6587\u30c7\u30fc\u30bf\u306f\u5b66\u5354\u4f1a\u306e\u8a31\u8afe\u306b\u57fa\u3065\u304dCiNii\u304b\u3089\u8907\u88fd\u3057\u305f\u3082\u306e\u3067\u3042\u308b"}]},"item_10_select_15":{"attribute_name":"\u8457\u8005\u7248\u30d5\u30e9\u30b0","attribute_value_mlt":[{"subitem_select_item":"publisher"}]},"item_10_source_id_7":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0913-5685","subitem_source_identifier_type":"ISSN"}]},"item_creator":{"attribute_name":"\u8457\u8005","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"\u5927\u6a4b, \u306e\u308a\u307f"}],"nameIdentifiers":[{"nameIdentifier":"61680","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"\u6e05\u6cb3, \u5e78\u5b50"}],"nameIdentifiers":[{"nameIdentifier":"61681","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"OHASHI, Norimi"}],"nameIdentifiers":[{"nameIdentifier":"61682","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"KIYOKAWA, Sachiko"}],"nameIdentifiers":[{"nameIdentifier":"61683","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"\u30d5\u30a1\u30a4\u30eb\u60c5\u5831","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-02-21"}],"displaytype":"detail","filename":"110009837941.pdf","filesize":[{"value":"587.4 kB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"110009837941.pdf","url":"https://nagoya.repo.nii.ac.jp/record/21361/files/110009837941.pdf"},"version_id":"2c9d9ce5-a48d-4634-8e42-dcba3f6002d7"}]},"item_keyword":{"attribute_name":"\u30ad\u30fc\u30ef\u30fc\u30c9","attribute_value_mlt":[{"subitem_subject":"\u305a\u3089\u3057","subitem_subject_scheme":"Other"},{"subitem_subject":"\u8cb7\u3044\u7269\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6","subitem_subject_scheme":"Other"},{"subitem_subject":"\u9867\u5ba2\u3068\u5e97\u54e1\u306e\u3084\u308a\u3068\u308a","subitem_subject_scheme":"Other"},{"subitem_subject":"\u30d5\u30a3\u30fc\u30eb\u30c9\u8abf\u67fb","subitem_subject_scheme":"Other"},{"subitem_subject":"Analogical Modification","subitem_subject_scheme":"Other"},{"subitem_subject":"Customers' Satisfaction","subitem_subject_scheme":"Other"},{"subitem_subject":"Clerk\u2212Customer Interaction","subitem_subject_scheme":"Other"},{"subitem_subject":"Field Survey","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"\u8a00\u8a9e","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"\u8cc7\u6e90\u30bf\u30a4\u30d7","attribute_value_mlt":[{"resourcetype":"journal article","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"\u8cb7\u3044\u7269\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5e97\u54e1\u304b\u3089\u306e\u50cd\u304d\u304b\u3051 : \u30d9\u30eb\u30ae\u30fc\u30d3\u30fc\u30eb\u5c0f\u58f2\u5e97\u306b\u304a\u3051\u308b\u8abf\u67fb\u304b\u3089","item_titles":{"attribute_name":"\u30bf\u30a4\u30c8\u30eb","attribute_value_mlt":[{"subitem_title":"\u8cb7\u3044\u7269\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5e97\u54e1\u304b\u3089\u306e\u50cd\u304d\u304b\u3051 : \u30d9\u30eb\u30ae\u30fc\u30d3\u30fc\u30eb\u5c0f\u58f2\u5e97\u306b\u304a\u3051\u308b\u8abf\u67fb\u304b\u3089"}]},"item_type_id":"10","owner":"1","path":["323/324/325"],"pubdate":{"attribute_name":"\u516c\u958b\u65e5","attribute_value":"2016-02-22"},"publish_date":"2016-02-22","publish_status":"0","recid":"21361","relation_version_is_last":true,"title":["\u8cb7\u3044\u7269\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5e97\u54e1\u304b\u3089\u306e\u50cd\u304d\u304b\u3051 : \u30d9\u30eb\u30ae\u30fc\u30d3\u30fc\u30eb\u5c0f\u58f2\u5e97\u306b\u304a\u3051\u308b\u8abf\u67fb\u304b\u3089"],"weko_creator_id":"1","weko_shared_id":null},"updated":"2021-03-01T15:25:06.981540+00:00"}