{"created":"2021-03-01T06:29:01.453687+00:00","id":21361,"links":{},"metadata":{"_buckets":{"deposit":"6ae749a7-75f3-4e02-906f-dd3a51df1340"},"_deposit":{"id":"21361","owners":[],"pid":{"revision_id":0,"type":"depid","value":"21361"},"status":"published"},"_oai":{"id":"oai:nagoya.repo.nii.ac.jp:00021361","sets":["323:324:325"]},"author_link":["61680","61681","61682","61683"],"control_number":"21361","item_10_alternative_title_19":{"attribute_name":"その他のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"How Does a Clerk Increase Customers' Satisfaction ? : A Field Survey in a Belgian Beer Retailing Store","subitem_alternative_title_language":"en"}]},"item_10_biblio_info_6":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2014-01","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"426","bibliographicPageEnd":"164","bibliographicPageStart":"161","bibliographicVolumeNumber":"113","bibliographic_titles":[{"bibliographic_title":"電子情報通信学会技術研究報告. HCS, ヒューマンコミュニケーション基礎","bibliographic_titleLang":"ja"}]}]},"item_10_description_4":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本研究では,ベルギービール小売店においてフィールド調査を実施し,「目当ての商品がない」という状況に遭遇した客に対して,店員がどのような働きかけを行い,別の商品への興味を喚起し,満足度を高めているかについて検討を行った。記録された店員と研究参加者の会話をもとに,店員の働きかけを分類したところ,「ずらし」「組み合わせ」「異カテゴリ商品の提案」「同カテゴリ商品の提案」の4タイプが見出された。また,働きかけタイプと買い物に対する満足度との関連についても検討したところ,満足度の高い群では,「ずらし」タイプの働きかけがより多くなされていることが明らかとなった。","subitem_description_language":"ja","subitem_description_type":"Abstract"},{"subitem_description":"In the present study, we conducted a field survey in order to investigate how a clerk increase customers' satisfaction when the customers could not find their target item in the store. We classified the interactions between the clerk and the participants into the four types: Analogical modification, combination, suggestion items from different categories and suggestion items within the same category. The result showed that the clerk did analogical modification more often to the customers in the high satisfaction group than those in the low satisfaction group.","subitem_description_language":"en","subitem_description_type":"Abstract"}]},"item_10_description_5":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"IEICE Technical Report;HCS2013-98","subitem_description_language":"en","subitem_description_type":"Other"}]},"item_10_identifier_60":{"attribute_name":"URI","attribute_value_mlt":[{"subitem_identifier_type":"HDL","subitem_identifier_uri":"http://hdl.handle.net/2237/23505"}]},"item_10_publisher_32":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"一般社団法人電子情報通信学会","subitem_publisher_language":"ja"}]},"item_10_relation_43":{"attribute_name":"関連情報","attribute_value_mlt":[{"subitem_relation_type":"isVersionOf","subitem_relation_type_id":{"subitem_relation_type_id_text":"http://ci.nii.ac.jp/naid/110009837941/","subitem_relation_type_select":"URI"}}]},"item_10_rights_12":{"attribute_name":"権利","attribute_value_mlt":[{"subitem_rights":"(c)一般社団法人電子情報通信学会 本文データは学協会の許諾に基づきCiNiiから複製したものである","subitem_rights_language":"ja"}]},"item_10_select_15":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_select_item":"publisher"}]},"item_10_source_id_7":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0913-5685","subitem_source_identifier_type":"PISSN"}]},"item_1615787544753":{"attribute_name":"出版タイプ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_access_right":{"attribute_name":"アクセス権","attribute_value_mlt":[{"subitem_access_right":"open access","subitem_access_right_uri":"http://purl.org/coar/access_right/c_abf2"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"大橋, のりみ","creatorNameLang":"ja"}],"nameIdentifiers":[{"nameIdentifier":"61680","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"清河, 幸子","creatorNameLang":"ja"}],"nameIdentifiers":[{"nameIdentifier":"61681","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"OHASHI, Norimi","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"61682","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"KIYOKAWA, Sachiko","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"61683","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-02-21"}],"displaytype":"detail","filename":"110009837941.pdf","filesize":[{"value":"587.4 kB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"110009837941.pdf","objectType":"fulltext","url":"https://nagoya.repo.nii.ac.jp/record/21361/files/110009837941.pdf"},"version_id":"ec10bdce-6d8c-4208-a98f-3ee08a3f9056"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"ずらし","subitem_subject_scheme":"Other"},{"subitem_subject":"買い物に対する満足度","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客と店員のやりとり","subitem_subject_scheme":"Other"},{"subitem_subject":"フィールド調査","subitem_subject_scheme":"Other"},{"subitem_subject":"Analogical Modification","subitem_subject_scheme":"Other"},{"subitem_subject":"Customers' Satisfaction","subitem_subject_scheme":"Other"},{"subitem_subject":"Clerk−Customer Interaction","subitem_subject_scheme":"Other"},{"subitem_subject":"Field Survey","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"journal article","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"買い物に対する満足度を高める店員からの働きかけ : ベルギービール小売店における調査から","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"買い物に対する満足度を高める店員からの働きかけ : ベルギービール小売店における調査から","subitem_title_language":"ja"}]},"item_type_id":"10","owner":"1","path":["325"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2016-02-22"},"publish_date":"2016-02-22","publish_status":"0","recid":"21361","relation_version_is_last":true,"title":["買い物に対する満足度を高める店員からの働きかけ : ベルギービール小売店における調査から"],"weko_creator_id":"1","weko_shared_id":-1},"updated":"2023-01-16T04:10:33.014691+00:00"}