@article{oai:nagoya.repo.nii.ac.jp:00005266,
 author = {Saito, Hitomi and Miwa, Kazuhisa and 三輪, 和久},
 issue = {1},
 journal = {Proceedings of the Second International Conference on Web Information Systems Engineering 2001},
 month = {Dec},
 note = {In this study, we investigated, through a cognitive phycological experiment and its protocol analysis, human cognitive processes of seeking information on the WWW and the effects of subjects' knowledge and experience on the information seeking processes and performance. In our experiment, the subjects were divided into two groups: one comprising expert subjects and the other novice subjects. All of the subjects were given a general search task and a specific search task. In the experimental results, except for one exceptional subject, we could confirm significant differences between the two groups in the solution time, the number of pages seached, and the kinds of pages accessed. We also propose a behavioral schema for tracing a subjects' searching processes. The behavioral schema consists of four behavior levels on the WWW: Seach, Results-of-search, Page-following-redults, and Page-following-pages. Each subjects' behavior was described as a transition of nodes, each representing the subject's behavioral state, and six kinds of operators connecting two nodes: Search, Link, Return, Jump, Browse, and Next among the four behavior levels. The results of an analysis using the schema showed some distinctive subjects' behaviors such as a breadth-first search or a depth-first search. We also examined the descriptions the subjects' behavior by the schema quantitatively by analyzing the transition rate from one node to another node at each behavior level. The results empirically suggested that a searcher's knowledge and experience do affect his/her information seeking behavior on the WWW.},
 pages = {321--327},
 title = {A cognitive study of information seeking processes in the WWW: the effects of searcher's knowledge and experience},
 volume = {1},
 year = {2001}
}