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サービス産業におけるシミュレーションの適用に関する研究
https://doi.org/10.18999/ecos.62.3.29
https://doi.org/10.18999/ecos.62.3.29ff4e73ed-518f-444a-b145-7cb3180a1774
名前 / ファイル | ライセンス | アクション |
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miwa.pdf (1.2 MB)
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Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
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公開日 | 2015-04-02 | |||||
タイトル | ||||||
タイトル | サービス産業におけるシミュレーションの適用に関する研究 | |||||
言語 | ja | |||||
その他のタイトル | ||||||
その他のタイトル | A Study on the Application of Simulation in the Service Industry | |||||
言語 | en | |||||
著者 |
三輪, 冠奈
× 三輪, 冠奈× MIWA, Kanna |
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アクセス権 | ||||||
アクセス権 | open access | |||||
アクセス権URI | http://purl.org/coar/access_right/c_abf2 | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Service Engineering | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Service Productivity | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | POS data | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Simulation | |||||
抄録 | ||||||
内容記述 | Service industry accounts for lager fraction of GDP. Because the service productivity is not high, it is important to enhance service productivity. In this paper, in order to improve service productivity, the cases using scientific and engineering approaches were introduced. The cases used the simulation model with POS data in retail store. First case, the simulation model of customer behavior was constructed and utilized to examine customer flows, particularly the customer waiting time at the casher register in retail store. Second case, the simulation model of staff operations was constructed to determine the optimal number of clerks taking into account operation type, operation frequency, and staff scheduling. These cases were applied the "the optimal design loop" using simulation. As a result, store management problems and the staffing problems can be solved easily and effectively. | |||||
言語 | en | |||||
内容記述タイプ | Abstract | |||||
出版者 | ||||||
言語 | ja | |||||
出版者 | 名古屋大学大学院経済学研究科 | |||||
言語 | ||||||
言語 | jpn | |||||
資源タイプ | ||||||
資源 | http://purl.org/coar/resource_type/c_6501 | |||||
タイプ | departmental bulletin paper | |||||
出版タイプ | ||||||
出版タイプ | VoR | |||||
出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||
ID登録 | ||||||
ID登録 | 10.18999/ecos.62.3.29 | |||||
ID登録タイプ | JaLC | |||||
関連情報 | ||||||
関連タイプ | isVersionOf | |||||
識別子タイプ | URI | |||||
関連識別子 | https://www2.soec.nagoya-u.ac.jp/bulletin/proceedings/#vol62 | |||||
ISSN(print) | ||||||
収録物識別子タイプ | PISSN | |||||
収録物識別子 | 0022-9725 | |||||
書誌情報 |
ja : 経済科学 巻 62, 号 3, p. 29-36, 発行日 2015-03-25 |
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著者版フラグ | ||||||
値 | publisher | |||||
URI | ||||||
識別子 | http://hdl.handle.net/2237/21429 | |||||
識別子タイプ | HDL |