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  1. A400 経済学部/経済学研究科
  2. A400b 紀要
  3. 経済科学
  4. 62(3)

サービス産業におけるシミュレーションの適用に関する研究

https://doi.org/10.18999/ecos.62.3.29
https://doi.org/10.18999/ecos.62.3.29
ff4e73ed-518f-444a-b145-7cb3180a1774
名前 / ファイル ライセンス アクション
miwa.pdf miwa.pdf (1.2 MB)
Item type 紀要論文 / Departmental Bulletin Paper(1)
公開日 2015-04-02
タイトル
タイトル サービス産業におけるシミュレーションの適用に関する研究
その他のタイトル
その他のタイトル A Study on the Application of Simulation in the Service Industry
著者 三輪, 冠奈

× 三輪, 冠奈

WEKO 56661

三輪, 冠奈

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MIWA, Kanna

× MIWA, Kanna

WEKO 56662

MIWA, Kanna

Search repository
キーワード
主題Scheme Other
主題 Service Engineering
キーワード
主題Scheme Other
主題 Service Productivity
キーワード
主題Scheme Other
主題 POS data
キーワード
主題Scheme Other
主題 Simulation
抄録
内容記述 Service industry accounts for lager fraction of GDP. Because the service productivity is not high, it is important to enhance service productivity. In this paper, in order to improve service productivity, the cases using scientific and engineering approaches were introduced. The cases used the simulation model with POS data in retail store. First case, the simulation model of customer behavior was constructed and utilized to examine customer flows, particularly the customer waiting time at the casher register in retail store. Second case, the simulation model of staff operations was constructed to determine the optimal number of clerks taking into account operation type, operation frequency, and staff scheduling. These cases were applied the "the optimal design loop" using simulation. As a result, store management problems and the staffing problems can be solved easily and effectively.
内容記述タイプ Abstract
出版者
出版者 名古屋大学大学院経済学研究科
言語
言語 jpn
資源タイプ
資源 http://purl.org/coar/resource_type/c_6501
タイプ departmental bulletin paper
ID登録
ID登録 10.18999/ecos.62.3.29
ID登録タイプ JaLC
ISSN(print)
収録物識別子タイプ ISSN
収録物識別子 0022-9725
書誌情報 経済科学

巻 62, 号 3, p. 29-36, 発行日 2015-03-25
著者版フラグ
値 publisher
URI
識別子 http://www.soec.nagoya-u.ac.jp/htm/eco_sci/ej/ej62.html
識別子タイプ URI
URI
識別子 http://hdl.handle.net/2237/21429
識別子タイプ HDL
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