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  1. A400 経済学部/経済学研究科
  2. A400b 紀要
  3. 経済科学
  4. 70(1-2)

顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証

https://doi.org/10.18999/ecos.70.1-2.1
https://doi.org/10.18999/ecos.70.1-2.1
f541eb8d-3017-4cd4-aadb-8293786ff0e5
名前 / ファイル ライセンス アクション
ecos_70_1-2_1.pdf ecos_70_1-2_1.pdf (1.2 MB)
Item type itemtype_ver1(1)
公開日 2022-09-30
タイトル
タイトル 顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証
言語 ja
その他のタイトル
その他のタイトル A Proposal of Customer Tolerance Analysis : Validity Tests in the Context of Hotel Service
言語 en
著者 犬塚, 篤

× 犬塚, 篤

ja 犬塚, 篤

en INUZUKA, Atsushi

Search repository
アクセス権
アクセス権 open access
アクセス権URI http://purl.org/coar/access_right/c_abf2
キーワード
主題Scheme Other
主題 tolerance analysis
キーワード
主題Scheme Other
主題 satisfaction
キーワード
主題Scheme Other
主題 importance-performance analysis
キーワード
主題Scheme Other
主題 business hotel chain
内容記述
内容記述 A new way of identifying “wrong” customers, the customer tolerance analysis, was proposed. In this paper, the tolerance was estimated by subtracting customer’s evaluation of service functions from satisfaction of those. The concept was validated in two ways: individual stability and construct validity. The former was to confirm the fact that customer tolerance was not affected by user experience and/or service providers. The latter was to see if customer tolerance resulted in positive attitudinal consequences. With a survey data targeted at business hotel users, the author roughly confirmed both the stability and the estimated consequences.
言語 en
内容記述タイプ Abstract
出版者
言語 ja
出版者 名古屋大学大学院経済学研究科
出版者
言語 en
出版者 Graduate School of Economics Nagoya University
言語
言語 jpn
資源タイプ
資源タイプresource http://purl.org/coar/resource_type/c_6501
タイプ departmental bulletin paper
出版タイプ
出版タイプ VoR
出版タイプResource http://purl.org/coar/version/c_970fb48d4fbd8a85
ID登録
ID登録 10.18999/ecos.70.1-2.1
ID登録タイプ JaLC
助成情報
識別子タイプ Crossref Funder
助成機関識別子 https://doi.org/10.13039/501100001691
助成機関名 日本学術振興会
言語 ja
助成機関名 Japan Society for the Promotion of Science
言語 en
研究課題番号URI https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-18H00884/
研究課題番号 18H00884
研究課題名 サービスの生産性向上に関する基礎原理の探求
言語 ja
収録物識別子
収録物識別子タイプ PISSN
収録物識別子 0022-9725
収録物識別子
収録物識別子タイプ EISSN
収録物識別子 2434-5741
書誌情報 ja : 経済科学
en : The Economic Science

巻 70, 号 1-2, p. 1-9, 発行日 2022-09
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