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顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証
https://doi.org/10.18999/ecos.70.1-2.1
https://doi.org/10.18999/ecos.70.1-2.1f541eb8d-3017-4cd4-aadb-8293786ff0e5
名前 / ファイル | ライセンス | アクション |
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ecos_70_1-2_1.pdf (1.2 MB)
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Item type | itemtype_ver1(1) | |||||||||
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公開日 | 2022-09-30 | |||||||||
タイトル | ||||||||||
タイトル | 顧客の寛容度分析の提案 : ホテルサービスを対象にした妥当性検証 | |||||||||
言語 | ja | |||||||||
その他のタイトル | ||||||||||
その他のタイトル | A Proposal of Customer Tolerance Analysis : Validity Tests in the Context of Hotel Service | |||||||||
言語 | en | |||||||||
著者 |
犬塚, 篤
× 犬塚, 篤
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アクセス権 | ||||||||||
アクセス権 | open access | |||||||||
アクセス権URI | http://purl.org/coar/access_right/c_abf2 | |||||||||
キーワード | ||||||||||
主題Scheme | Other | |||||||||
主題 | tolerance analysis | |||||||||
キーワード | ||||||||||
主題Scheme | Other | |||||||||
主題 | satisfaction | |||||||||
キーワード | ||||||||||
主題Scheme | Other | |||||||||
主題 | importance-performance analysis | |||||||||
キーワード | ||||||||||
主題Scheme | Other | |||||||||
主題 | business hotel chain | |||||||||
内容記述 | ||||||||||
内容記述 | A new way of identifying “wrong” customers, the customer tolerance analysis, was proposed. In this paper, the tolerance was estimated by subtracting customer’s evaluation of service functions from satisfaction of those. The concept was validated in two ways: individual stability and construct validity. The former was to confirm the fact that customer tolerance was not affected by user experience and/or service providers. The latter was to see if customer tolerance resulted in positive attitudinal consequences. With a survey data targeted at business hotel users, the author roughly confirmed both the stability and the estimated consequences. | |||||||||
言語 | en | |||||||||
内容記述タイプ | Abstract | |||||||||
出版者 | ||||||||||
言語 | ja | |||||||||
出版者 | 名古屋大学大学院経済学研究科 | |||||||||
出版者 | ||||||||||
言語 | en | |||||||||
出版者 | Graduate School of Economics Nagoya University | |||||||||
言語 | ||||||||||
言語 | jpn | |||||||||
資源タイプ | ||||||||||
資源タイプresource | http://purl.org/coar/resource_type/c_6501 | |||||||||
タイプ | departmental bulletin paper | |||||||||
出版タイプ | ||||||||||
出版タイプ | VoR | |||||||||
出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||||||
ID登録 | ||||||||||
ID登録 | 10.18999/ecos.70.1-2.1 | |||||||||
ID登録タイプ | JaLC | |||||||||
助成情報 | ||||||||||
識別子タイプ | Crossref Funder | |||||||||
助成機関識別子 | https://doi.org/10.13039/501100001691 | |||||||||
助成機関名 | 日本学術振興会 | |||||||||
言語 | ja | |||||||||
助成機関名 | Japan Society for the Promotion of Science | |||||||||
言語 | en | |||||||||
研究課題番号URI | https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-18H00884/ | |||||||||
研究課題番号 | 18H00884 | |||||||||
研究課題名 | サービスの生産性向上に関する基礎原理の探求 | |||||||||
言語 | ja | |||||||||
収録物識別子 | ||||||||||
収録物識別子タイプ | PISSN | |||||||||
収録物識別子 | 0022-9725 | |||||||||
収録物識別子 | ||||||||||
収録物識別子タイプ | EISSN | |||||||||
収録物識別子 | 2434-5741 | |||||||||
書誌情報 |
ja : 経済科学 en : The Economic Science 巻 70, 号 1-2, p. 1-9, 発行日 2022-09 |